Cancellations must be communicated to us by e-mail.
Immediately after receipt of the written cancellation we will then send you confirmation of your cancellation.

The following conditions apply to cancellations:

• For cancellation from the day of reservation to 42 days before the day of arrival, you will owe 20% of the invoice amount.
• If cancelled from the 42nd day to the day of arrival, the entire invoice amount is due.

If we are forced to cancel our flat, due to any circumstance, the tenant will be notified immediately, and we will immediately refund the amount already paid by the tenant. The tenant will not have any more or other right than to reclaim this amount.

We strongly recommend that you travel well insured. Good travel, luggage, accident and health insurance will protect you from the financial consequences of accidents or illness.
Get proper information about this from your insurance agent.

Changes by the tenant

If you wish to make a change to a booking you have already made, you must inform us immediately. We will confirm this change (i.e. change of rental period) in writing, if still possible. The associated costs are always € 30. Changes in rental period are regarded as transfers.

Overbookings by the tenant

Changing the rental period is possible up to 6 weeks before the start of the rental period.
Changing the rental period is only possible within 2 calendar months of the rental period booked and only if there is availability. If you wish to change the booking later than the aforementioned period of 6 weeks before the start of the rental period or to a period situated outside the 2 calendar months of the rental period already booked, this will be considered as a cancellation and a new booking and the cancellation conditions will remain in full force (see point 6). The costs for changing the rental period are € 75, which will be added to the rental price.